Pharmaceuticals challenged with growth and value

Pharmaceutical companies face a growing number of challenges as they try to sustain growth and shareholder returns while dealing with mounting price pressures, increased government requirements, stalling R&D and more competition.  Parlance has shown that voice services can reduce some pressure on these companies by simplifying connections and voice enabling processes.

Pharmaceutical companies use Parlance services to:

  • Easily connect employees across different sites.
  • Redirect overseas calls through low cost channels. 
  • Enable specialized hotlines for major accounts.
  • Ease the integration and assimilation of new companies.
  • Provide extended access to Sales people and traveling employees
  • Allow executives to enjoy personal rolodexes for staff and associates.

A global pharmaceutical company, who owns three of the five most effective and profitable over the counter medications, installed Parlance to improve internal communications. They now connect over 40,000 callers a week from over 40 sites 24/7. 



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