Financial Services - performance under pressure

The financial services industry is under going pressure to increase shareholder value, while a slow economy has made cost reduction a priority. Newly empowered customers expect easy access to services.  Parlance offers a simple way for institutions to improve service, extend access and reduce costs.

Parlance's managed voice services provide financial service institutions with easy ways to improve customer service using their existing voice infrastructure. Parlance can help:

• Insure that calls are answered by the second ring and directed to the appropriate resource.
• Easily connect resources between central and branch offices.
• Monitor responses to marketing programs using existing voice networks.
• Improve security, safety and disaster recovery capabilities.
• Connect traveling employees any services or department.

Parlance voice services can help institutions provide customers with access to the right resource from any phone using natural voice prompts. Branches especially like the way they can connect to a program office, department or specialized representative.  Talk to us about how Parlance managed services has helped Dun and Bradstreet, Thomson Financial and Emigrant Mortgage achieve great results.