Public NameConnector®

Parlance’s Public NameConnector acts as the front door to your organization, offering an easy to use and friendly introduction.  The application provides your company with a consistent, professional interface to the public 24 hours a day, 7 days a week.  In order to get connected, your Callers only need to know your main number.  They say the name of the person or department they wish to reach and they are connected.  Operators can provide more specialized services or improve productivity in other areas.

Call Routing
Calls can be routed in a number of different ways such as to a person, department, program, or skill set.  Specialized requests can be handled simply while more complex issues can be routed through an Operator by saying “operator” or pressing zero at any time.

Flexibility
The Public NameConnector® application provides your organization's voice network with call handling flexibility through the automatic configuration and customization of dialogue according to date, incoming or dialed number, or time of day.  In addition, managed voice services are the best way to deal with business hours traffic spikes and after-hours coverage.

Organizational Control
Your organization determines which destinations are included in the public  registries and you can assign extended access through passwords for groups or an individual.   For example, traveling executives might build a personalized directory for key contacts thus having access from any phone, anywhere.

Easy 24/7 Access
Providing Callers with one number access to anyone in the organization, at anytime from any phone, eliminates caller frustration and improves customer service throughout your organization.  Whether it’s leaving a message or getting contact after hours, no one is left without access to your organization.