Exceptional Service.

Parlance’s voice services solve real problems quickly and with minimum effort from our clients. Our managed services are comprehensive and come with a wide array of standard features.

Continuous Support
Parlance provides continuous support beginning with planning and installation and lasting throughout the lifetime of the service.  Standard with our offering we provide the following:

• Preparation of data and complete system.
• Installation and training of administrator and users.
• Integration to PBX systems.
• Professional recording of natural language prompts.
• Lifetime upgrade of software and hardware.
• Ongoing performance analysis and pre-emptive adjustments.
• Off site storage of backup.
• Web access to on-line databases for name registry maintenance.
• Continual monitoring of system and capacity utilization.
• Provision for a disaster recovery process.

Phased Service
Support of our managed service offering is implemented in 4 phases: 

  PHASE ONE: Preparation and planning, the key to success.
  PHASE TWO: Installation of the service, usually in one business day.
  PHASE THREE: Ensuring performance with 24/7 system monitoring.
  PHASE FOUR: Monitoring and support for the life of the Service.

Committed to Excellence
We are totally committed to providing service excellence. Our goal is to make the service so simple and complete that you will forget we are there... until, you get complements on the service or see your monthly scorecard.