Monitoring Services That Never Expire

Parlance voice services are very unique since our service never expires. For as long as you subscribe to our service, we provide hardware, software, tuning and monitoring. Yes, you read it right.

Dedicated Support
Customers who started with us nine years ago still enjoy our dedicated customer service and support.  In keeping with our support philosophy you will have a dedicated support representative for your account.

Just call our number and say the name of your representative for exceptional service.

Ongoing Support
We provide ongoing support for our voice services for the lifetime of the service.  We anticipate issues and monitor you 24/7.

It includes:

• Hotline support – 8:00am – 6:00 pm (EST)  Monday – Friday.
• Automatic software and platform upgrades.
• Weekly updates of natural voice prompts.
• Backups of critical system data at Parlance’s support center. 
• Disaster Recovery process including 24/7 watchdog monitoring and 24 hour swap outs.
• Redundancy for systems with over 3k entries.
• Extended Hotline Support is available:
     - Extended Support : Monday - Friday, 6:00 am - 10:00 pm
     - Extended Plus: 7 days, 6:00 am - 10:00 pm