Customers love our Services.

Parlance’s NameConnector® and ConnectorVi® services are used by hundreds of organizations throughout North America to "speech enable" their employees, call centers, paging systems, supply chains and auto attendants while using their existing voice networks.

Committed to Service Excellence
Parlance is proud of its customer service and has been rewarded with the highest customer retention, best connection rate and most ease of use in the industry. Small can be beautiful.

Our customers enhance their existing voice networks with speech capabilities that allow their callers to connect simply to a person or destination.  We manage and monitor the service so they enjoy these benefits with minimal effort.

• Improved caller experience
  Imagine every call is answered by the second ring, with a consistent professional voice, and connected in 15-30 seconds - 24/7.  Then add customized greetings, unlimited menus and you begin to see the power of voice service.
• Higher workplace efficiency
  Parlance voice services provide people on the go with an easy connection to the people they need so issues are resolved more quickly and opportunities are taken advantage of.
• More flexible infrastructure
  We add resilience to your voice networks by enabling redundant connections, offloading peak traffic and routing call traffic to lower cost routes.
• Enhanced security and privacy
  Voice services enable you to develop a more secure and trusted environment since we eliminate the need for directories, allow redundant connectors, simplify emergency procedures and make crisis management easier.
• Optimized supply chains and operations
  Millions are spent to build supply chains but little has been invested to improve the ”last mile”. Voice services can provide enterprises with easy access to supply chain information from a phone anytime, anywhere.
• Cost savings
  Voice services can help reduce or reassign operators to more complex tasks.  Route calls through less expensive trunk services. We speed up processes, improve employee productivity and increase customer satisfaction.

Contact us to experience your Voice for Service.