Great speech recognition is only part of the answer.

NameConnector® service is more than a speech application.  It's a caller connection service.  Consequently, NameConnector service requires more enabling technology than a speech recognizer.  While essential for understanding  the caller's request, the speech recognizer supports the dialog application, which is only 10% of the NameConnector service code base.

Parlance's managed service solutions are comprised of four key areas of activity that together allow us to ensure success for you and your callers:  1) dialog management, 2) telephony management, 3) directory management, and 4) operations management.  Each area depends on expertise and enabling technologies.

At Parlance, we understand that great technology, while essential, is only part of the answer.  Continuing the history of NameConnector service success requires a combination of hardware, software, people and processes.