Providing ROI and Service

"Allowing callers to say the name of the employee or department they wish to reach has enabled routine phone calls to bypass our operators.  We have eliminated one full time operator position."
Director Voice Communications, Thomson Financial Boston

"I just wanted to let you know how much you helped us by making a simple change to our existing phone system, which enabled us to provide better service to our customers while reducing operating costs.
President & CEO, SYSCO Food Services of Baltimore

"NameConnector Service enables us to provide callers with an enhanced level of service and has improved the efficiency of our existing voice network. The service connects more than 26,000 callers per month, drastically reducing our current and future telecommunications operating expenses,"
Manager of Network Services, Wesleyan University

"Our Textron Financial Minnesota office was experiencing increasing call volume to the main number.  Instead of hiring an additional operator, NameConnector Service was configured to handle the calls. The Service connects over 30,000 callers per month."
Textron Corporation

"Our call volume was escalating at such an astounding rate; it was unclear how many operators could handle the volume.  With NameConnector, if we need additional capacity it's available. Today, we have 14 operators, without the Service we would need many more."
Switchboard Unit Manager, Hewitt Associates, Lincolnshire, Illinois

"NameConnector is much more efficient and costs less than operator assisted service.  Today, we provide our clients and customers with an improved level of service and have seen an immediate ROI,"
Director of IT Client Services, Reader's Digest

"Because most of our operator staff are students, we had to take multiple factors into consideration such as school breaks and requested time off. NameConnector eliminated the need to manipulate different schedules, enabled the consolidation of two switchboards and reduced the number of operator shifts by half."
Office Manager SUNY Brockport (State University of NY)