New technology under the same great service

ConnectorVi extends the reach of Parlance’s managed voice services by connecting callers to dynamic data and very large registries. This service uses the very latest technologies and wraps them in Parlance’s renowned managed services. ConnectorVi fully embraces industry standards and moves managed voice services to its next stage of evolution – spanning the enterprise and connecting people to people and enterprise systems.

Extending traditional applications
ConnectorVi allows larger solutions to be placed under Parlance’s service programs. Enterprise solutions can include over 150,000 entries.  Applications might include traditional voice enabled services, such as, internal or public connections in a large organization, or static data applications, such as a store locator searching zip codes, cities, and states.

Adding voice to dynamic enterprise applications
ConnectorVi can also connect people to dynamic data supplied by a variety of enterprise systems, such as web services, logistics, supply chain, and CRM systems. Now customers with the right access can get their latest delivery information, find the status of an order, or locate a service resource, quickly and simply. Your enterprise systems now have a voice and are easily accessible to the people who need them.

Latest technologies
Parlance’s ConnectorVi is architected so that the very best component technologies are used when and where they are the most effective. ConnectorVi uses VXML to support cost-effective  customization, delivery and management.  We use Praxaip’s telephony gateways to provide an easy, reliable interface to nearly any telephone system. 

Superior performance
ConnectorVi’s new capabilities provide superior performance in several critical areas.  

Our excellent barge in performance supports your most demanding callers and environments. We can tune your voice service to respond in a manner appropriate to your callers and their environments, whether they are on the road, in a medical unit or on the trading floor.

Connector Vi uses customizable rejection techniques to handle exceptions and provide appropriate security to directory content. This is especially important in applications where customers or patients are requesting sensitive and specific information.  We can customize your application to meet the most demanding standards.

Hands-free operation is supported on ConnectorVi so that callers can route or change their calls with no additional keying.  Traveling executives, warehouse personnel, medical staff especially benefit from this feature.